These ‘terms and conditions’ (together with any other terms or policies referred to in them) (our terms) tell you the terms and conditions on which you (you or your) may make use of our website. By continuing to browse our website you agree to comply with and be bound by our terms.
We reserve the right to change our terms at any time and it is your responsibility to check them regularly before using this site or purchasing from us.
WHO WE ARE
This website is the property of and operated by the Yorkshire Bike Company Ltd. Registered Office 29 Yewdale Road Harrogate HG2 8NE Company No 10439066. “In this document referred to as “the Company”.
PRIVACY
We maintain a strict privacy policy in relation to the processing of personal data we collect about you. To see our Privacy Policy click HERE
COOKIES
This site uses Google Analytics to collect information about how you browse the site, so it can be improved based on your needs. This doesn’t include any personal details like name, address or precise location. To read more about how the site uses cookies click HERE
ACCESSING THIS SITE
We may suspend, withdraw, discontinue or change all or any part of this site without notice. We will not be liable to you if for any reason this site is unavailable at any time or for any period.
THE CONTENT OF THIS SITE
The content of this site is for general information only. It is not intended to amount to advice on which you should rely. Your use of content on this site is entirely at your own risk, for which we shall not be liable.
We may update this site or change the content at any time. However, please note that any of the content on this site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that this site, or any content on it, will be free from errors or omissions. Neither we nor any third parties guarantee the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in this site and in the material published on it, with the exception of copyright free photographs provided to us and photographs provided by the distributors and manufactures of the products we sell where we use their copyright material by permission.
This material includes, but is not limited to, the content, trademarks, branding, design, layout, look, appearance and graphics. All such rights are reserved. Reproduction is prohibited other than in accordance with our terms.
VIRUSES
We do not guarantee that this site will be secure or free from bugs or viruses. You should use your own virus protection software.
You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.
TERMS OF SUPPLY
PRICES: The prices for the products are as stated in the online shop section of the website the Company reserves the right to vary prices without notice.
PAYMENT: Before any good are dispatched, it is a condition that we have received full payment for both the goods and carriage.
TITLE: Notwithstanding delivery and the passing of risk in the Goods, title to and ownership of the Goods shall not pass to the Purchaser until the Company has received in cash or cleared funds payment in full of the price of the Goods and all sums payable to the Company under any other agreement with the Purchaser or any other delivery or instalment has been paid.
Online, mail and phone order sales
We very much hope you like your purchases but if you would like to return them, please find below your cancellation rights and our returns procedure.
Order cancellation
In line with the Consumer Contracts Regulations [Information, Cancellation and Additional Payments] Regulations 2013, you have the right to cancel your order and sales contract with us within 14 calendar days, which starts from the day after you have received your items. Your right to a refund for your purchases will expire after these 14 calendar days.
If you would like to cancel your order, please contact us by email on using the contact us from which can be found by clicking Here or by telephone on 01423 889879 Alternatively, request a cancellation by replying to the order email you were sent when you placed your order with us.
Once we receive your request for cancellation we will give you a Returns Authorisation Number (RA number) and send you a Retuns Form which you will need to complete your cancellation. Please complete and detach the relevant section on this form and return it with your purchase(s).
We kindly ask that your return your items to us as soon as possible and, in accordance with the current Consumer Contracts Regulations, no later than 14 days from the date on which you cancelled your order.
Effects of cancellation
If you cancel your sales contract with us, we will refund all costs received from us, including the cost of delivery. You will bear the direct costs of posting the goods back to us. If you return only part of your order then we will refund proportional postage costs.
All returns will be quality checked. We may make a deduction from your reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling, wear or damage by you.
You will also lose your right to cancel if you unseal goods that are not suitable for returns owing to health protection or hygiene reasons. If you are unsure about the purchase of earrings from us, under no circumstances must you place these through the ear.
Unless items are faulty, the following items cannot be returned these are:
• bespoke or personalised items, for example items inscribed with the customer’s choice of lettering
• unwrapped CDs, DVDs and computer software
Refunds will be issued within 14 days of receiving the goods and we will send you an email to confirm that the refund has taken place. We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
If you would like to exchange your items, we will refund or charge for any difference between the price of the goods purchased.
In the unlikely event that you feel that the item you have received is faulty is not as described or fails to operate in line with the description.
Please send the item back to us using our returns procedure. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs.
The exception to this is when:
The customer knew the item was faulty, when the item was purchased.
When either the customer or another person has attempted to repair the item and caused damage.
The customer no longer wants an item (e.g. because it’s the wrong size or colour)
When someone other than the person who purchased wants to return it.
A customer, who wants to return a faulty item after six months of the date of purchase, they will need to prove it was faulty when it was purchase.
Returns procedure
1. Cancel your order with us by contacting is using our enquires from within 14 days of receiving the goods.
2. Complete your section of the returns and cancellation form found we will send you and include your Returns Authorisation Number (RA number), which we will have given you at the time of cancellation.
3. Detach the returns and cancellation form and post it back to us with your purchases (s) within 14 days of making your cancellation.